MBA PROJECT REPORT FREE ON CUSTOMER SATISFACTION AND SERVICE ANALYSIS OF TVS MOTORS
EXECUTIVE
SUMMARY
Topic of the study: “A study
report on customer satisfaction and service analysis of TVS in _____________city”
Need for study:
To understand the satisfaction
level of the customer regarding the service provided by ______________TVS, to
understand what are the customer requirement and improvement required by them
in service .
Objective of the study:
Ø
To know the customer satisfaction level towards
services of TVS.
Ø
.To know the problems presently faced by the
customers at TVS.
Ø
To study the post sales service performance.
Ø
To know the new area of improvement.
Research Design:
Ø
Primary Source: Questionnaire & Personal
interaction.
Ø
Secondary Source: Company data through Internet.
Ø
Sample Size: 100 customers
Ø
Location: _________________
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